Privacy Policy — CakesNearMe.in

CakesNearMe (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This policy explains what we collect, how we use it, when we share it, and your rights.

1) Information We Collect

a) You provide directly

  • Name, email, mobile number
  • Billing & delivery address
  • Recipient details and gift messages (if provided)
  • Order notes and support messages

b) Payments

  • Processed securely by our payment gateway (Card/NetBanking/UPI/Wallet).
  • We do not store full card numbers, CVV, UPI PINs, or banking passwords.

c) Automatically collected (cookies/tech data)

  • IP address, device and browser type, pages viewed, timestamps, referral URLs
  • Cookies or similar IDs for login, cart, checkout, analytics, and personalization

d) Marketing & analytics (optional)

  • Email/SMS/WhatsApp preferences
  • Campaign interactions (opens, clicks) in aggregate

2) How We Use Your Information

  • Process orders: payment, preparation, delivery, invoices, status updates
  • Support: respond to queries, refunds/returns, dispute resolution
  • Improve & secure: performance, debugging, fraud prevention
  • Marketing (consent/legitimate interest): send offers and updates (opt out anytime)
  • Compliance: tax/GST, audits, lawful requests

3) Sharing of Data

We do not sell your personal data. We share it only with trusted partners to operate our services:

  • Payment gateways (secure payments)
  • Logistics/delivery partners (to deliver your order)
  • Cloud/IT/communication providers (hosting, email/SMS/WhatsApp, analytics)
  • Fraud/security tools
    Partners are bound to use data only for the required purpose. We may disclose data if required by law or to protect rights and safety.

4) Data Security

  • HTTPS encryption in transit, access controls, limited retention
  • Payment security handled by PCI-DSS–compliant gateways
    Despite safeguards, no method is 100% secure; use is at your own risk.

5) Cookies & Similar Tech

  • Essential (sign-in, cart, checkout)
  • Analytics (site performance and usage)
  • Preferences (remember choices)
  • Marketing (relevant offers; may include third-party pixels)
    You can disable cookies in your browser—some features may not work without them.

6) Your Rights

Subject to applicable law (including India’s Digital Personal Data Protection Act, 2023):

  • Access the data we hold
  • Correct/Update inaccurate data
  • Delete data (where not legally required to retain)
  • Withdraw consent for marketing at any time (unsubscribe links or email us)

To exercise rights, email support@cakesnearme.in from your registered email/phone for verification.

7) Data Retention

We keep personal data only as long as needed for the purposes above or as required by law (e.g., tax, accounting, fraud prevention). Then we delete or anonymize it.

8) International Transfers

Some service providers may process data outside India. Where applicable, we implement reasonable contractual and technical safeguards consistent with law.

9) Children’s Data

Our services are intended for adults. We do not knowingly collect data from children. If you believe a child has provided data, contact us to remove it.

10) Third-Party Links

External websites linked on our site have their own privacy practices. Review their policies before sharing information.

11) Changes to This Policy

We may update this policy to reflect operational/legal changes. We’ll post updates here with a revised Effective date; important changes may be notified on-site or via email.

12) Contact / Grievance

Questions, requests, or complaints:
Email: support@cakesnearme.in

Using CakesNearMe.in means you agree to this Privacy Policy and our Terms.