Refund & Return Policy — CakesNearMe.in

We aim to deliver fresh products and a smooth experience. Since many items are perishable and time-sensitive, our policy balances fairness with operational realities.

1) Order Cancellation

  • Non-cancellable:
    • Customized/Personalized items (e.g., photo cakes, printed mugs).
    • Perishables once preparation/dispatch has started (e.g., fresh flowers, same-day/early morning/midnight deliveries).
  • Standard orders:
    • May be cancelled only if not dispatched/prepared, typically within 1–2 hours of ordering.
  • Refunds for approved cancellations:
    • Processed to the original payment method (Card/UPI/NetBanking/Wallet).
    • Typical credit: 3–5 working days (can take up to 7 depending on bank/payment gateway).
    • Coupons/Promos: Discount value is non-refundable.
  • COD: Any approved cancellation is refunded as Store Wallet Credit.

To request a cancellation, email support@cakesnearme.in with your Order ID immediately.

2) Returns & Damages (Report within 24 hours)

If your order is damaged, defective, or incorrect, contact us within 24 hours of delivery with:

  • Clear photos/video of the product, outer box, and shipping label.
  • Order ID and a short description of the issue.

Eligible resolutions (after verification):

  • Replacement of the same/similar product (subject to availability & slot).
  • Full refund to the original payment method (or Wallet Credit for COD).
  • Partial refund/compensation when a full replacement/refund isn’t feasible (case-by-case).

For fresh items, returns pickup is generally not required; evidence review suffices.

3) Non-Refundable / Not Eligible Scenarios

  • Incorrect/incomplete address, wrong PIN, or customer-requested address change too late to process.
  • Recipient unavailable/unreachable, premises closed, or delivery refused.
  • Quality complaints after 24 hours of delivery (perishables).
  • Taste preference or minor color/design variations due to seasonal availability.
  • Force majeure delays (extreme weather, strikes, access restrictions, containment zones).

4) Refund Timeline (after approval)

  • We initiate refunds within 24 hours of approval.
  • Bank/gateway timelines: 3–5 working days typical, up to 7 in some cases.
  • You’ll receive a confirmation email once the refund is initiated.

5) Return Shipping

  • Perishables (flowers, cakes, same-day items): Not returnable once delivered.
  • Non-perishable gifts: May be return-eligible only with prior approval and in unused, original condition; shipping back is customer’s responsibility unless we specify otherwise.
  • No pickups for remote locations or international orders; we’ll advise the best available resolution.

6) Substitutions Policy (Fresh Products)

To ensure on-time delivery, we may substitute flowers, fillers, or packaging with equal or higher value items when exact variants are unavailable, maintaining the overall look and value.

7) Contact Us

Optional FAQ (drop into Help/FAQ page)

Q1: My cake arrived damaged. What now?
Email support@cakesnearme.in within 24 hours with photos/video of the product, packaging, and label. We’ll verify and arrange a replacement/refund.

Q2: Can I cancel a midnight or same-day order?
No—these are non-cancellable once placed due to immediate preparation.

Q3: I used a coupon. Will that be refunded?
Coupons/discounts are non-refundable. Refunds apply to the amount paid post-discount.

Q4: How long do refunds take?
We initiate within 24 hours of approval. Banks/gateways usually credit in 3–5 working days (sometimes up to 7).

Q5: Do you accept returns for flowers?
Perishable items (flowers/cakes) are not returnable after delivery; we resolve issues via evidence-based replacement/refund.